Eviction Prevention Outreach & Case Counselor

Position Description:

        Responsibilities (covering the general areas to be handled by the individual in this role)

  • Travel within Brooklyn, New York to conduct outreach on a weekly basis. 
  • Meet with clients weekly or bi-weekly for up to twelve (12) months. During the first six (6) months of a client’s participation in the program at least 80% of the follow-up meetings need to be held in person if possible (COVID protocols will be followed).
  • Provide comprehensive housing-related case management services to all clients including intake assessment, goal setting, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy, and referrals.
  • Prepare client for housing court matters, in some cases the coordinator will need to accompany the client, these matters include; Non-Payments, Holdovers, Marshall’s Notice, Order to Show Cause, HP Actions, and Abatements.
  • Ensure all documentation that is submitted on behalf of the client is accurate, submitted in a timely manner, and documented. This includes client follow-up, outcome evaluation, client contact sheets, and evaluations.
  • Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.
  • Act as the liaison between the client and landlord to mediate issues which may include but are not limited to; repairs, overcharges, lease renewal issues, nuisances, etc.
  • Submit and monitor the progress of 311 complaints on behalf of clients.
  • Complete and track the process of applications submitted to the Division of Housing and Community Renewal for succession, rent reductions, overcharges, MCI’s, and lease renewals.
  • Connect families with available community resources as needed. Follow-up with the client and agency as deemed appropriate to document the use and/or success of the referral.
  • Other duties assigned by the supervisor. 


  • Mission-driven individual supportive of FDC’s vision and community-building goals with both internal and external stakeholders.
  • Bachelor’s Degree in Social Work or related field with at least 1 year of experience or 3 years experience working directly in Eviction Prevention as described above.
  • Knowledge of and experience navigating City, State, and Federal housing programs, entitlements, and benefits application processes
  • Up to date with City, State, and Federal housing regulations and laws
  • Experience working with persons in crisis; be culturally competent and have a strong sense of respect for confidentiality involving both clients and fellow employees.
  • Excellent organizational, verbal, written, and math skills.
  • Knowledge of community resources and counseling/social work practices with high-risk populations.
  • Ability to work independently with a strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.
  • Bilingual preferred: Haitian Creole/Spanish/Urdu/Bengali

Please send a resume and cover letter to: Ms. N.Huggins at hr@fdconline.org

Salary, Benefits, and Perks:

The Eviction Prevention Outreach & Case Coordinator’s salary will be commensurate with experience. This is a full-time, year-round position at The Flatbush Development Corp a 501(c)3 nonprofit organization. (FLSA Status: Non-Exempt)

The benefits include:

  • In your first year 31 paid days off, which includes paid holidays, vacation, and PTO time.
  • Health, dental, vision insurance
  • 401K Plan; FSA Plan; TransitChek commuter benefit offerings; EAP; FinFit – Financial Fitness; a range of Aflac benefits
  • Employee discounts through Working Advantage 

Equal Employment Opportunity

Flatbush Development Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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